Kiosk Related Regulations
This article was originally written for and published at KioskMarketPlace.com.
Here is a list of regulations that should be considered for compliance:
Hardware Safety & Communications
· UL (Underwriters Laboratories) http://www.ul.com
· RoHS (Restriction of Hazardous Substances) http://www.rohs.eu/english/index.html
· FCC (Federal Communications Commission) http://www.fcc.gov/
· ADA (Americans with Disabilities Act) http://www.ada.gov/
Credit Card Payment
· PCI (Payment Card Industry Data Security Standard) https://www.pcisecuritystandards.org/
· HIPAA (Health Insurance Portability and Accountability Act) http://www.hhs.gov/ocr/privacy/
Cost and Time: Complying with federal regulations requires extra budget checks and time management. For example, if you order custom kiosks, the UL certificate process could take several weeks to several months depending on the configuration and the availability of the various lab facilities for testing. It is recommended to develop and deploy pilot units and then begin the development, production and the UL process for production models intended for large-scale rollouts. Don’t wait for the pilot program to be completed before starting this, kick start the process early on while the prototype units are still being evaluated in the test market so you aren’t wasting precious time and resources.
Working with a kiosk manufacturer that has experience and knowledge about the process definitely helps to determine exact cost and time estimates before you undergo any premature deployments. The costs of testing fees and overhead may be included or added to the price of the hardware depending on the agreements stated at the beginning of the process.
Accessibility for everyone: Additional steps need to be taken as a kiosk provider in order to be in compliance with various regulations. For example, the ADA ensures accessibility to users with disabilities, and there are processes to be implemented and standards that need to be met to fulfill ADA requirements.
The 2010 ADA Standards for Accessible Design take effect on March 15, 2012. This new set of specifications establishes a user’s “unobstructed high reach to be set at 48 inches” which means that any operable parts of your unit have to be located within 48 inches from the ground, making kiosks more difficult for users standing at 6 feet tall.
Organizations have a choice to deploy multiple kiosks at one location – one unit that complies with ADA and others that do not to accommodate everybody’s needs.
Multiple stakeholders: While hardware and communication regulations such as UL, RoHS and FCC are more or less satisfied with the purchase of compliant products, some regulations require ongoing commitment in product development as well as in operations.
For example, purchasing PCI-compliant card readers is not enough to fully comply with PCI regulations. Kiosk owners must maintain a secure network, secure software, and need to implement and manage strong access control measures as well.Subscribe to the PFU Systems’ blog and follow us on Twitter for the latest insight into the kiosk industry.