Kiosk Quick Guides Vol.5 Kiosk Management

What can you do to effectively manage your kiosk system?

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As we mentioned in the first blog entry, one of the challenges of a kiosk project is that technical and operational issues often arise even after a successful deployment. Ongoing efforts are required to make sure the kiosks are used and maintained in the way that they continuously benefit the customers and meet their goals.   

The most common, and probably most effective, solution to this is to install remote management software that allows a kiosk manager/administrator to view the status of kiosks and diagnose problems remotely and in real time. This helps organizations reduce unscheduled downtime and support service costs. Some remote management software also provides various statistics data that facilitates organization's decision making and application improvement.
  
In this volume, we also discuss how the reliability of the each component affects the overall reliability of the kiosk system and how local kiosk management software and proactive maintenance help benefit the availability of the kiosk system.  

“Kiosk Quick Guides Vol.5 - Kiosk Management” summarizes the following topics:

•    Kiosk Reliability
•    Remote Kiosk Management Software

•    Local Kiosk Management Software

•    Proactive Maintenance

•    Statistics

This is the final volume of our Kiosk Quick Guide. Starting with our next blog post, we will revisit the topics of Kiosk Quick Guide Vol. 1 – exploring the ins and outs of a kiosk project – in greater detail.

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Download “Kiosk Quick Guides Vol.5 - Kiosk Management”

Kiosk Quick Guides Vol.4: Kiosk Deployment

Time to Deploy! How to Plan Successful Kiosk Deployment

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In Kiosk Quick Guide Vol. 3, we provided the essential information describing kiosk software development. Kiosk deployment is the next step in the overall kiosk implementation process. Upon successful development of the kiosk hardware and software, detailed planning for the kiosk deployment is the exciting next step. While some businesses are tempted to delay the planning, we recommend spending the appropriate time to plan in order to have a seamless and successful kiosk deployment.  

Large and small scale rollouts alike require careful planning and coordination throughout all stages of the kiosk project. An important element of the deployment process is the support of both the customers as well as employees, who are equally important in the acceptance of the kiosks. Customers will find that kiosks satisfy their needs and employees will be crucial in supporting the operations of the kiosks. The last important step in kiosk deployment is having a solid support scheme in place before launching the kiosks, in order to resolve any issues in a timely manner.

“Kiosk Quick Guides Vol.4 - Kiosk Deployment” summarizes the following topics:

•    Installation Sites
•    Planning & Scheduling

•    Customer Acceptance

•    Employee Education

•    Tamperproofing

•    Support Services

We have one more issue of our Kiosk Quick Guide in the works, after that we will revisit these topics and discuss them in greater detail.

Subscribe to the PFU Systems’ blog and follow us on Twitter for the latest insight into the kiosk industry.

Download “Kiosk Quick Guides Vol.4 - Kiosk Deployment”